Terms of Service

1. About Stirling Access

Stirling Access (stirlingaccess.com) is operated by Ant vs Bear Ltd, a company registered in England and Wales.

Registered address: 128 City Road, London, EC1V 2NX
Contact: [email protected]

Stirling Access is a luxury concierge intelligence platform. We operate an AI-powered concierge service and a curated directory of premium service providers. We identify the most suitable provider for a client's requirements and make a direct introduction between the two parties.

2. Acceptance of These Terms

By accessing stirlingaccess.com, using our website tools, engaging with our WhatsApp AI concierge, or submitting an enquiry through any channel, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these terms, you must not use Stirling Access.

These terms apply to all users of the platform, whether accessing via the website, WhatsApp, email, or any other channel through which Stirling Access operates now or in the future.

3. The Stirling Access Platform

Stirling Access currently provides services in the following category:

• Private Aviation: charter flight matching, route pricing intelligence, aircraft comparison, and introductions to charter brokers, empty-leg operators, and aviation programme providers.

Stirling Access intends to expand its directory and concierge service into additional high-value service categories over time, which may include (but is not limited to): yacht charter, luxury ground transport, private villa and estate rental, private members' clubs, and other bespoke lifestyle services. When additional service categories are added, these terms will apply equally to them.

The platform comprises:

• The website (stirlingaccess.com) — tools, information, and quote request forms.
• The AI concierge — an automated assistant accessible via WhatsApp and the website, which conducts a conversation to understand your requirements and identifies the most suitable provider category.
• The provider directory — a curated list of vetted service providers across active service categories.

4. Our Role: Introducer Only

This is the most important section of these terms. Please read it carefully.

Stirling Access acts exclusively as an introducer. Our sole function is to understand your requirements and connect you with a suitable third-party service provider from our directory. We do not, at any point, become a party to any contract between you and any provider.

Stirling Access does not:

• Operate any aircraft, vessel, vehicle, or other asset.
• Hold or apply for an Air Operator's Certificate (AOC), ATOL licence, or any other regulatory authorisation in respect of the services provided by directory members.
• Act as a charter broker, travel agent, travel organiser, package travel operator, or package arranger within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018 or any successor legislation.
• Act as agent (whether disclosed or undisclosed) for any service provider.
• Negotiate contract terms on your behalf.
• Hold client money or deposits.
• Provide financial advice, investment advice, or any service regulated by the Financial Conduct Authority.
• Guarantee the availability, quality, fitness for purpose, safety, regulatory compliance, or commercial conduct of any provider in our directory.
• Provide any warranty or representation regarding the suitability of any provider for your specific requirements.

Once an introduction is made, your legal and contractual relationship is exclusively with the provider. Stirling Access is not a party to that relationship and has no obligations, responsibilities, or liabilities arising from it.

You are responsible for conducting your own due diligence on any provider before entering into a contract with them, including verifying their regulatory status, licences, insurance, and reputation.

5. The AI Concierge Service

The Stirling Access AI concierge is an automated service powered by a large language model. It conducts a structured conversation to understand your requirements, establishes which service category and provider type best matches your needs, and facilitates an introduction.

You acknowledge and agree that:

• The concierge is an automated AI system, not a human advisor. Responses are generated by software and may on occasion be inaccurate, incomplete, or not reflective of current market conditions.
• Nothing communicated by the concierge constitutes professional advice of any kind — including financial, legal, safety, or regulatory advice.
• Any routing recommendation made by the concierge is a preparatory action only and does not constitute a binding recommendation or advice upon which you should solely rely.
• Cost estimates and indicative figures provided by the concierge are estimates only. They are not quotations, and no contract or commitment arises from their communication.
• You must not use the concierge to transmit harmful, abusive, fraudulent, threatening, or illegal content.
• Conversations with the concierge are processed by automated systems and may be reviewed by Stirling Access staff for quality assurance and service improvement purposes.

Stirling Access reserves the right to suspend or terminate access to the concierge service for any user who misuses it.

6. WhatsApp Concierge — Additional Terms

Access to the concierge via WhatsApp is provided through the Meta WhatsApp Business API and is subject to WhatsApp's own Terms of Service and Acceptable Use Policy, in addition to these terms.

By messaging our WhatsApp number, you confirm that you are the account holder or have the authorisation of the account holder, and that you consent to receiving automated responses from Stirling Access as described in our Privacy Policy.

You may opt out of WhatsApp communications at any time by sending STOP to our WhatsApp number or contacting us at [email protected].

7. The Provider Directory

Stirling Access maintains a directory of service providers across its active service categories. Inclusion in the directory does not constitute an endorsement, recommendation, or warranty by Stirling Access as to the quality, safety, financial soundness, or regulatory compliance of any provider.

Stirling Access makes reasonable efforts to vet providers prior to inclusion and to maintain the accuracy of directory information. However:

• Directory listings are provided for information only and may not reflect the most current status of a provider's business, licences, or regulatory position.
• Stirling Access does not continuously monitor providers after initial vetting.
• Inclusion in the directory may be subject to commercial arrangements between Stirling Access and providers (see Section 9).
• Stirling Access reserves the right to add, remove, or modify directory listings at any time without notice.

You are solely responsible for verifying the credentials, licences, insurance coverage, and suitability of any provider before contracting with them. In the case of private aviation, this includes verifying that the operator holds a valid AOC and that appropriate passenger liability insurance is in place. In the case of maritime services, verifying appropriate maritime certifications and insurance. In all cases, verifying that the provider holds any required regulatory authorisations for the service in question.

8. Pricing Estimates and Information Accuracy

Where Stirling Access provides indicative pricing, route cost estimates, or other numerical information:

• All figures are estimates only, based on industry-average data and algorithms. They are provided as a budgeting guide and do not constitute quotations.
• Actual costs will vary based on aircraft availability, fuel prices, airport and handling fees, landing slot availability, repositioning costs, catering, baggage, crew overnight costs, route conditions, and prevailing market rates at the time of booking.
• Only a formal quotation issued directly by a licensed provider constitutes a binding price offer.
• Stirling Access accepts no liability for any variance between any estimate provided on this platform and the actual cost of any service.

We make reasonable efforts to keep all information on the platform accurate and current. However, we do not warrant that any information is complete, accurate, or up to date, and we accept no liability for errors or omissions.

9. Commercial Arrangements and Referral Fees

Stirling Access may earn referral fees, introduction fees, or commissions from service providers when an introduction facilitated by our platform results in a booking or engagement. These commercial arrangements:

• Do not increase the price you pay to any provider — any referral fee is paid by the provider from their commercial margin.
• Do not affect the objectivity of routing recommendations, which are determined by the AI concierge based on your stated requirements.
• Are disclosed here in accordance with our transparency obligations.

10. User Accounts

You may register an account on stirlingaccess.com to access additional features including quote history, active enquiries, and saved preferences. By registering, you agree to:

• Provide accurate and current registration information.
• Maintain the security of your account credentials.
• Not share your account with any third party.
• Notify us immediately of any unauthorised use of your account at [email protected].

Stirling Access reserves the right to suspend or terminate any account that breaches these terms, is used for fraudulent purposes, or that we have reason to believe has been compromised.

11. Acceptable Use

You agree not to use Stirling Access or any of its services to:

• Submit false, fraudulent, or misleading enquiries or information.
• Impersonate any person or misrepresent your identity or affiliation.
• Circumvent any security measures or access controls on the platform.
• Scrape, harvest, or systematically extract data from the platform without written permission.
• Use automated tools to access the platform in a way that disrupts normal operation.
• Transmit malware, viruses, or any code designed to disrupt or damage systems.
• Engage in any activity that violates applicable laws or regulations, including those relating to sanctions, money laundering, and terrorism financing.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

12.1 Platform and information

Stirling Access provides its platform and all information, tools, and content on an "as is" and "as available" basis. We make no warranties, express or implied, as to the accuracy, completeness, fitness for purpose, or uninterrupted availability of any part of the platform.

12.2 Introduction services

Stirling Access shall have no liability whatsoever in relation to any contract, arrangement, transaction, or dealing entered into between you and any service provider introduced through our platform. This includes but is not limited to:

• The performance, quality, or safety of any service provided by a directory member.
• Any cancellation, delay, substitution, or failure of service by a provider.
• The financial soundness or insolvency of any provider.
• Any personal injury, property damage, or loss arising from the provision of any introduced service.
• Any dispute between you and a provider as to pricing, terms, or service delivery.
• Any regulatory non-compliance by a provider.

12.3 AI concierge

Stirling Access accepts no liability for any loss arising from reliance on information, estimates, or routing recommendations provided by the AI concierge. The concierge is a supplementary tool only. You must independently verify all material information before making any booking or financial commitment.

12.4 Consequential loss

In no event shall Stirling Access be liable for any indirect, special, incidental, punitive, or consequential loss or damage of any nature, including but not limited to: loss of profit, loss of revenue, loss of opportunity, loss of data, or reputational damage, arising from your use of the platform or any service introduced through it.

12.5 Cap on direct liability

Where Stirling Access is found to have direct liability to you for any reason not excluded above, our total aggregate liability shall not exceed the greater of: (a) any fee paid directly by you to Stirling Access in the 12 months preceding the event giving rise to the claim; or (b) £100 (one hundred pounds sterling).

12.6 Statutory rights preserved

Nothing in these terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under applicable law, including any rights you may have under the Consumer Rights Act 2015.

13. Indemnity

You agree to indemnify, defend, and hold harmless Ant vs Bear Ltd, its directors, employees, and agents from any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from: your use of the platform in breach of these terms; any information you submit to the platform that is false, fraudulent, or misleading; or your violation of any applicable law or regulation.

14. Intellectual Property

All content on stirlingaccess.com — including but not limited to text, graphics, tools, algorithms, branding, route data, aircraft data, and the concierge conversation architecture — is owned by Ant vs Bear Ltd or its licensors and is protected by copyright, trade mark, and other intellectual property rights.

You may access and use the platform for your personal, non-commercial use. You may not reproduce, republish, redistribute, sell, sublicense, or create derivative works from any part of the platform or its content without our prior written consent.

15. Third-Party Services and Links

The platform may contain links to or integrations with third-party websites and services (including provider websites and WhatsApp). These are provided for convenience only. Stirling Access has no control over and accepts no responsibility for the content, accuracy, privacy practices, or conduct of any third-party service. Your use of any third-party service is at your own risk and subject to that service's own terms.

16. Service Availability

Stirling Access aims to keep the platform and AI concierge available at all times but does not guarantee uninterrupted availability. The platform may be unavailable due to maintenance, technical failures, or events outside our control. We accept no liability for any loss resulting from platform unavailability.

17. Changes to These Terms

Ant vs Bear Ltd reserves the right to modify these terms at any time. Material changes will be notified to registered account holders by email. The current version is always published at stirlingaccess.com/terms/ with the date it was last updated. Continued use of the platform after the effective date of any revision constitutes your acceptance of the revised terms.

18. Governing Law and Jurisdiction

These terms are governed by the laws of England and Wales. Any dispute arising from or in connection with these terms or your use of Stirling Access shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable consumer protection law requires otherwise.

19. Contact

For any questions about these terms:

Ant vs Bear Ltd
128 City Road
London, EC1V 2NX
United Kingdom
[email protected]